A Coordination Approach Towards Alignment

In this paper we present a coordination approach towards creating and maintaining alignment between the business and its support systems. The business objectives are related to the coordination of the outcomes of a number of work practices. A practice is apprehended as an activity domain which is the central construct in a new theory for coordinating human activity – the Activity Domain Theory. In this theory the achievement of shared meaning among the actors is in focus. The activity domain is constructed through an experiential learning strategy which integrates shared meaning, processes, information structures and support systems into a coherent whole. Some results from the Ericsson telecommunication company are discussed.